Help

Ordering a Report:

1. To begin the ordering process, make your report selection then click the "Order this report" link.

2. The next screen will require you to fill out birth information for the person who is the subject of the report see below. To do so, you will need to know: date and time of birth, place of birth and current location. It will ask you to fill in current name, birth names are not necessary for Astrology reports.

3. The next screen will display the Secure Online Payment Method: You will be asked to enter credit card details online through our secured server. Once all billing information has been processed, your order will appear online. This entire procedure should take less than a minute. We accept Visa and MasterCard, Discover and AmExp.

Security Policy for Online Payment:

All online transactions for Astrology by Jhair Jamin are handled with industry-standard SSL- the technology used by all major Internet stores. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted form.

Orders paid for online will receive an automatic follow-up email containing a link to that order. This link can be used to find the online location of an order that you may have forgotten to bookmark.

Accurate information is the key to your report:

Enter the subjects birth date - like so May 5 1964.

Enter the subjects birth time- like so 6:34. If you do not know the exact time of birth, please enter an estimate like AM or PM.

FAQs

What is the Astrology by Jhair Jamin mailing list policy?

Our policy is simple. We will not give out, rent or sell your information to anyone, period!

How secure is it to pay online?

All online transactions on the Astrology by Jhair Jamin are handled with industry-standard SSL encryption, the same technology used by all major Internet stores. When a credit card number is entered into the order form, it is transmitted across the Internet in an encrypted (scrambled) form.

What are your payment options?

Secure Online Payment: This is the more commonly used form of payment. You will be asked to enter credit card details online through our secured server. We accept Visa, MasterCard, Discover and AmExp. Orders paid for online will receive an automatic follow-up email containing a link to that order. This link can be used to find the online location of an order that you may have forgotten to bookmark. Your order will be stored on our servers for 3 days. Please save the report so that you can access it after it is cleared from our servers. For directions on how to do this, click here.

What is your exchange policy?

If a report contains an error or you find the report unsatisfactory, you may contact our customer service representatives by email at customer service. Please include your order number with your email for fastest processing. DO NOT place a duplicate order as this will result in a double billing.

How to Save Your Report

1. Open up your report so you can read it on your computer screen.

2. Go to the "File" menu of your browser (upper left corner) and choose "Save As..."

3. Navigate to an appropriate folder/directory and click the "Save" button . We suggest that you store your report in your personal file or folder. This way it will be easy to find again.

Problems

I can't find my order!

Each order placed through Astrology by Jhair Jamin (whether a free sample or a full-length paid report) is assigned an Order ID number and URL (Web address/location). You will need the URL to access your report. Should your Internet connection be disconnected while reviewing your order, please check your email first. Astrology by Jhair Jamin automatically send a confirmation email which includes the online address of your order. Otherwise, you may contact customer by email at customer service for assistance.

Remember, placing duplicate orders may result in additional billing. It is best to bookmark your order page immediately. Bookmarks (or Favorites) offer a convenient means of page retrieval. If you are not sure how to bookmark, please refer to the Help menu of your browser.

Birth information is wrong on my report!

If you notice errors in a paid report, please contact us by email at customer service . Do NOT attempt to correct an order by placing another order in Astrology by Jhair Jamin, as you can be billed for each attempt. We will correct your report and redo it for you at no charge.

I'm having trouble printing!

You should be able to print reports directly from their pages as you would with any other document (Word Processing, etc) by going to the File menu bar and then selecting print. If you are unable to do so, you may use the copy and paste function on your computer to transfer the text of the report onto a Word Processing document. You should have no trouble printing from there.